Auto Recall FAQs | Kennesaw GA
Automotive Recall FAQs in Kennesaw, GA
Is your vehicle in an active recall? No need to worry — if you’ve been contacted about a recall for your vehicle, there’s a lot we can do to help you. Here at Genesis of Kennesaw, we’re experts when it comes to all things Genesis, including any potential issues that might arise with your vehicle. Bringing your vehicle to us when it’s under an active recall ensures that it will be well taken care of. Not sure what to do when you get one of those notices? We’ve answered some of the top questions we get asked about recalls. Read on to learn more about what you should do in the event of a Genesis automotive recall.
What is a recall?
When something goes wrong, is known to go wrong in your model or in parts used in other vehicles, that’s when a recall is warranted. Luckily, the manufacturer of your vehicle will inform you as well as your dealer of choice about the recall, and if you bring in your Genesis, we can take care of any necessary repairs.
What is the NHTSA?
The National Highway Traffic Safety Administration, or NHTSA, manages vehicle safety standards at the federal level. Preserving lives, averting injuries and limiting the monetary prices caused by road traffic crashes, they achieve their goals through careful research, education and enforcing safety standards. They also supply crash test ratings for each brand and its models.
How do I know if the used vehicle that I'm interested in has a safety recall?
Having the VIN (or Vehicle Identification Number) makes it easy to answer this question. Putting that number into the NHTSA's recall search bar , or simply searching with the model’s year, model and make, will yield the information you need. We provide you with a complimentary copy of the model's CARFAX® Vehicle History Report™, and you'll find any applicable safety recalls listed there, as well.
How will I find out if my vehicle is subject to a safety recall after I purchase it?
Genesis will get in touch with you via phone, email or first-class mail, and in the report, you’ll encounter the recall’s level of risk and potential next steps. Having your state registration ensures you’ll be able to receive the notice of the recall.
Does Genesis of Cumming fix open safety recalls?
Indeed, we do. If your model has an active safety recall, our service department can repair your Genesis to resolve the issue and get you back on the road again. It’s as simple as making an online appointment with our team, telling us the nature of the service and giving us any information that Genesis told you about the recall. We have the equipment and parts to complete the repair the right way.
If you have any questions, feel free to stop by our dealership. We are conveniently located at 2878 Barrett Lakes Blvd NW, Kennesaw, GA 30144 and we look forward to seeing our customers from Kennesaw, GA, and throughout Marietta, Acworth and the greater Atlanta area.